How do I track my order?

Use your order number and email address to track your delivery via our tracking portal. You'll receive tracking information once your order is dispatched.

What is your returns policy?

We accept returns on unworn, unused items in original condition with all tags attached. Certain hygiene-sensitive items are non-returnable.

How do I start a return?

Use our online returns portal to generate a returns label and instructions. Returns should be sent using a tracked service.

How long do refunds take?

Refunds are processed within 5-10 working days of receiving your return and are issued to your original payment method.

Help & FAQs

What payment methods do you accept?
We accept the following forms of payment: Paypal, Visa, Mastercard, American Express, Discover, Maestro, JCB, and UnionPay.

When will I be charged?

Your credit or debit card will be charged as soon as you place your HappiHygge's order.

How long will it take for you to ship my order?

We do our best to ship orders as quickly as possible. During busier periods, please allow 1–3 business days for your order to be fully processed and shipped.

Do you ship internationally?

Yes, we ship worldwide! If you can't find your country contact us and we will be happy to help.

What shipping company/carrier do you use?

In order to provide affordable shipping rates, we use a variety of reliable carriers depending on the destination. The shipping companies which we work with include: Royal Mail, Evri, DPD, DHL and UPS couriers.

How long will it take to receive my order?
Delivery times are typically 2–3 days for UK orders, depending on your shipping zone. Please visit our Shipping & Delivery for more details.

How do I know if my order has been shipped?
Once your order has been shipped, you will receive an email with your tracking information. Additionally, you can see the status of your order by logging in to your account.

Can I make changes to my address or order after I've placed my order?
We will do our best to amend your order. However, changes can only be made if it has not yet been processed. If you need to make any adjustments, please contact us as soon as possible.

What happens if my order is lost in transit?

If your order is lost in transit, contact us within 5 business days from the estimated delivery date, and we will offer a solution.

What happens if I reject the delivery?

Rejected shipments are returned and disposed of. A new order must be placed at your expense.

What if I didn’t pick up my package?

Unclaimed packages may be returned due to the reasons:

Incorrect or Incomplete Address
Recipient Rejection
Undeliverable to the provided address (e.g., PO boxes or military addresses)
Unclaimed shipments at customs
Unclaimed shipments at the courier's pick-up point
Recipient unavailable during delivery attempt

If this happens, no refunds are issued for orders returned due to an incorrect address or recipient rejection. You will be charged for the new order.

If the return reason is other than an incorrect address or recipient rejection, you can place a new order and contact us — We'll investigate and refund the product cost for the new order, but shipping costs still apply.

Order Questions

Can I cancel or update my order?
Please email us as soon as possible at order@happihygge.com or Contact Form with "Urgent" in the subject line. Please note that we can only cancel/update orders before they've been processed.

How can I check the status of my order?
If you have created an account, you can check your order status by logging into your account area. Alternatively, you will receive email notifications with updates on your order’s progress.

Can I modify my order after placing it?

No. You need to place a new order if you want to add more items.

I've entered the wrong delivery address，can I change it?
If you entered the wrong address, please contact us immediately. We can update it only if your order hasn’t been processed or shipped yet.

Returns

What is your return policy?

Please view our Order & Returns Policy .

How many days do I have to send a return?

You have 14 days to return items from the date you received your order.

How do I return an item?

If for any reason you are not completely satisfied with your order you may return/withdraw from any or all of the items in their original packaging for a refund within 14 days of delivery subject to the following terms.

You must inform us by Contact Form or email to order@happihygge.com of your intention to return the goods to us in writing within 5 days of receiving the goods.

Please visit Refund Policy for more details.

Promotions

How do promo codes work?
Promo codes must be entered at checkout and cannot be applied after an order is placed. Only one promo code may be used per order unless otherwise stated.

Can I use a promo code after placing my order?
No. Discounts can only be applied before purchase and cannot be added once an order is completed.

Are promo codes refundable or exchangeable for cash?
No. Promo codes have no cash value and cannot be exchanged for cash, refunds, or store credit once used.

Do promo codes expire?
Yes. Promo codes are valid only within the stated time frame and may expire without notice.

Can promo codes be reused?

Unless stated otherwise, promo codes are single-use and tied to one order per customer.

What happens if I return an item purchased with a promo code?
If a refund is approved due to a verified issue, it will be based on the discounted price paid, not the original full price.

Gifts

Can I purchase a gift card?
Yes. We offer eGift Cards that are delivered by email. They are not physically shipped, and you will receive a confirmation email with your Gift Card code.

How long is my Gift Card valid?
Gift Cards are valid for 12 months from the purchase date.

Can I use a Gift Card on sale items?
Yes, Gift Cards can be used on sale items.

Can I use a Gift Card and a credit card on the same order?
Yes, you can combine a Gift Card with another payment method, such as Paypal, credit card etc.

What happens if I return items paid for with a Gift Card?
For orders paid with both a gift card and a credit card, refunds are issued to the gift card first. Any remaining balance will be refunded to the original payment method and typically appears within 3–5 working days.

Are free gifts or promotional items refundable or exchangeable?
No. Free gifts and promotional items are non-refundable and non-exchangeable. They are available while supplies last and cannot be replaced if lost, damaged, or stolen.

How do Rewards & Store Credits work?
Rewards and store credits are non-transferable and have no cash value. They cannot be exchanged for cash or refunded and must be used before their expiration date, if applicable.

What happens if there is abuse or misuse of promotions?
We reserve the right to cancel promotions, revoke rewards, or refuse orders if misuse, fraud, or violations of promotion terms are suspected.

Can promotions or offers change?
Yes. We may update, pause, or cancel promotions, gifts, or rewards at any time without prior notice.

What are the benefits of joining?

Join our Loyalty Rewards Program and enjoy exclusive benefits every time you shop. Earn points (1 point for every £1 you spend when logged in) on every purchase and redeem them for discounts or free products. Members also receive special offers, early access to sales, birthday rewards, and personalised perks. The more you shop, the more rewards you unlock—making every purchase even more rewarding. Check out the full list of ways to earn points & rewards here.

How do sign up to HappiHygge Rewards?

If you're an existing account holder, simply login to your account. If you don't already have an account with us, you can create one!

If I return my items, do I lose points?

Because you earn points with Pounds spent, you will also lose points for every Pound refunded.

I used the wrong email at checkout! Can my points be transferred to another email?

If you’ve made a recent purchase and used another email address, you will earn points for that email address only. Unfortunately, points cannot be transferred from one email to another. Please ensure that you're logged in to the correct email account for all future purchases.

Can I change the email address associated to my rewards account?

Unfortunately, it is not currently possible to change the email address associated with your rewards account.

Can I earn points on orders paid with a gift card?

No, you cannot earn loyalty points on the portion of an order paid with a gift card. Points are generally awarded based on the net amount of the purchase paid with other tender (Paypal, credit card, etc.), excluding taxes, delivery fees, and amounts covered by gift cards or previously earned loyalty rewards.

I can't see my latest points on my account, what do I do?
If after 21 days you still don’t see your points posted, don’t worry! Reach out to us via Contact Form .

Where do I track my points?

You can track your points by logging into your HappiHygge account and navigating to your dashboard. Your points should automatically post to your account within minutes of placing your order!

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