Order & Returns
At HappiHygge, we are committed to providing exceptional customer service and support. If you have any questions or concerns regarding your orders, returns, or general enquiries, our dedicated team is here to assist you.
About Your Orders
1. Contacting Customer Services
Our Customer Services team is available Monday to Friday, from 9:00am to 5:00pm. The quickest and easiest way to get hold of the team is via Contact Form, chat or email to customerservice@happihygge.com. When contacting our team please provide as much information as possible, including order number and product code, so we can find your details.
We strive to respond to emails within 24 hours of receiving them. If you do not hear back from us within a couple of days, please feel free to email us again.
Please note: We are closed bank holidays and weekends so any emails or enquiries sent during these times will be responded to on our return.
2.Damages, Faulty Items, and Other Queries
Damaged or Faulty Items:
If an item arrives broken or faulty, please contact our customer service team with your order number, and include images of the damaged or faulty items. Our team will then access and either offer to send out a replacement order or offer the further solution.
Missing Orders:
If you believe an item has gone missing, please follow these steps before contacting our customer service team:
1. Check the Shipment Tracking:
All shipments sent to the UK will be sent with a tracked service, either Royal Mail Tracked 48, or courier tracking. If the tracking number is not visible on the order in your account section, please contact our customer service team who will provide you with the tracking number.
2. Allow for Delivery Timeframes:
Delivery times vary depending on the courier and destination, please visit Shipping & Delivery page.
3. Check with Local Sorting Office:
If the order hasn't arrived after the delivery time, we request that customer(s) check with their local sorting office to ensure the delivery has not been left for collection.
4. Contact Customer Services:
Once you have allowed the specified time for the delivery to arrive and you has checked with the sorting office, please contact our customer service team with your query, and we will aim to resolve it as quickly as possible.
2.Returns Policy
If the customer wishes to return an item due to a change of mind, please contact our customer service team to discuss the options and so we can provide you with a returns reference number.
Items must be returned in their original condition. The return must also be suitably packaged to protect it during its return journey, so that it does not get damaged in transit. The parcel then needs to be sent back to our warehouse. We recommend that this is done via a tracked service and that your customer gets a proof of postage.
Once the item has been returned to us in its original condition, we will refund you the cost of the item, but not the shipping charge or cost of transport in either direction.
Please note that any general returns, requests for replacement items must be made within the following timeframes from the date of dispatch:
UK Orders: Within 14 days of delivery
If you have any further questions or need assistance, please do not hesitate to contact our customer service team.